Frequently asked questions

We’ve collected some of the most common questions we get. Take a look through, and see if these answer your questions. If you don’t find the answer you’re looking for please get in touch with our friendly staff.

Contact Us

What do I do if I have a toothache?

Contact us on 06 355 8218 (Palmerston North) or 06 388 2029 (Taihape) straight away, and we can make an appointment for you.

I can’t make it to my appointment. What should I do?

Send us an email, call or leave us a voicemail, and we can reschedule your appointment. We appreciate if you can let us know well in advance, so we can offer your slot to another patient.

I prefer a certain dentist. Can I request them?

Of course. We respect that everyone has a preference, and to make your choice easier, we have a range of practitioners to choose from.

How can I pay?

We accept Cash, Eftpos & Credit Card, Que Card, Farmers and Farmlands cards. We also offer humm finance.

No Afterpay or Paywave available.

To keep our prices as low as possible we require full payment at the time of your appointment.

If you would like to build up credit for future treatment please let us know and we can provide you bank details to set this up.

Do you do Work and Income quotes?

Certainly. Please contact our Palmerston North or Taihape clinic and speak with our friendly reception staff who can help.

Why do I need to see a hygienist?

A hygienist’s job is to help keep your mouth in a good state of oral health, by helping to keep your teeth clean, providing you with advice, and giving treatment for any gum issues, including gum disease. Seeing a hygienist regularly can also help prevent cavities.

Can you treat children?

Yes, we can see any member of your family, regardless of age. There is a free service for children aged up to 12, provided through your local primary school. For more information about these services, please get in touch with your school or your Well Child provider. If your child is aged between 13 and 17, they are entitled to free dental care at our practice. Please note orthodontic treatment is excluded from the free service.

Why do I have bleeding gums?

This is more common than you think. There can be a number of reasons for bleeding gums, including gingivitis, pregnancy, or just being overzealous with floss. If you have concerns, contact us to make an appointment to have it checked out.

Can I have treatment while I am pregnant?

Yes. However, it can depend on which trimester you are in, so we prefer to assess your situation on a case-by-case basis.

What if I don’t want X-rays?

Your dentist will explain why they want to take an X-ray during your treatment. We now use digital X-rays, significantly reducing exposure to radiation. At the end of the day, it is your decision, and we will respect it.